Shipping Policy
At Monvierre Collective, we aim to deliver your order as efficiently and reliably as possible. Below you'll find details about our shipping process, delivery timelines, tracking, and support.
Shipping & Delivery Times
Orders usually arrive within 6–15 business days from the date of shipment.
Delivery times may vary depending on:
- Your location
- Carrier performance
- Customs clearance for international shipments
- Seasonal demand or holidays
While most orders arrive within this timeframe, occasional delays may occur due to factors outside our control. Total delivery time, including processing, can take up to 45 business days from the date of purchase.
Order Processing
Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information.
During high-demand periods, processing may take up to 14 business days. A shipping notification does not always mean the carrier has physically received the package. Please allow 2–5 business days after receiving your tracking number for carrier scans to begin appearing.
Customs & Import Delays
Some orders may ship internationally and may be subject to customs clearance procedures, which can cause additional delays beyond our estimated delivery windows.
These delays are outside of Monvierre Collective's control. Monvierre Collective is not responsible for delays caused by customs holds or inspections.
Shipping Rates
We offer free shipping storewide on all orders. No minimum purchase is required.
Order Tracking
Once your order ships, you'll receive an email with tracking details so you can follow your delivery every step of the way.
Tracking updates may not appear immediately. Please allow 2–5 business days after receiving your tracking number for the carrier to begin scanning your package into their system.
You can track your order at any time using our tracking page at monvierrecollective.com.
Delays or Missing Packages
If your order has not arrived within the expected timeframe, please contact us and we'll help investigate the issue with the carrier.
Questions?
If you have any questions about your order or our shipping policy, please reach out to us at support@monvierrecollective.com
We can help with:
• Order tracking & status
• Returns & exchanges
• Sizing questions
• Product availability
• Damaged or incorrect items
Business Hours:
Monday–Friday: 9am–6pm EST
Saturday: 10am–4pm EST
Sunday: Closed
