Returns & Refund Policy

At Monvierre Collective, customer satisfaction is our
priority. If you need to return an item, please review our return policy below.

1. Returns Due to Manufacturing Defects or Shipping Errors

If you receive:

• An incorrect item

• An incorrect size due to our shipping error

• A product with a verified manufacturing defect

Monvierre Collective will take full responsibility.

Depending on the situation, we will offer one of the following at no additional
cost:

• A replacement item

• A full refund

• Another appropriate resolution

In these cases, Monvierre Collective covers all return-related costs.

2. Returns Due to Change of Mind or Customer Preference

If you wish to return an item because you changed your mind,
ordered the wrong size, or the style or fit did not meet your personal
preference, the following conditions apply:

• A 10% restocking fee will be deducted from the refund amount.
• An $8.90 return processing and shipping fee will also be deducted.
• Refunds are processed only after the returned item has been received and
successfully inspected.

Store Credit Benefit

As an alternative to a refund, customers may choose to
receive the full deducted amount as Store Credit.
This means that while applicable return fees are deducted from cash refunds,
100% of the deducted fees will be credited back to your Monvierre Collective
Store Credit, allowing you to use the full value toward any future purchase.
Many customers choose this option because it preserves the full value of their
return while making it easy to order a different size or style.

3. Before You Return

Before authorizing a return, our Customer Support team may
offer a 15–20% partial refund for you to keep the item instead of returning it.
This option helps you avoid return shipping costs and waiting time while still
receiving compensation.

4. Return Requirements

Returned items must:

• Be unworn and unused.

• Be returned in their original condition.

• Include the original shoe box and all original packaging.

• Be free from damage caused after delivery.

5. Refund Processing

Once your return is received and inspected, your refund or
store credit will be processed accordingly.

Please allow 3–10 business days for refunds to appear, depending on your
payment provider.

6. Order Cancellations

Orders cannot be canceled once they have been been shipped.
If your order has already been dispatched, it may be returned after delivery in
accordance with this Return & Refund Policy.

Need Assistance?

Email: hello@monvierrecollective.com

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• Original shipping charges are non-refundable unless required by law
• We recommend using a trackable shipping method, as Monvierre Collective is not responsible for items lost in transit
• Monvierre Collective may provide prepaid return labels at our discretion for eligible returns